IP Telephony is transforming the way we communicate. It provides businesses with ehanced communication tools to better serve their customers and get the most out of their work force. Feature rich solutions are no longer exclusive to enterprise class corporations. Every business small and large can gain control over how and what they communicate.

AVAYA IP Office Communication Solution

Avaya IP Office is an intelligent communications solution specially designed to meet the communications challenges facing small and midsized businesses. Intelligent Communications for small and midsized businesses addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on the robust unified applications to deliver intelligence to users and customers. IP Office provides solutions that simplify processes, streamline information exchange within systems to create simple and prosperous experiences for all.

Basic Features & Benefits:

Total voice and data communication solution for small and mid-sized businesses.

Functions as a traditional phone system or an IP Telephony Server.

Supports both single locations and multi-site networks.

Basic call center and voice messaging capabilities are built-in.

Scalable as business needs grow.

Protects current investments in communications.

Advanced Applications:

Compact Contact Center provides multimedia agent contact solutions to include; real-time webchat, e-mail and telephony interaction between agents and customers.

CTI (Computer Telephony Integration with CRM (Customer Relationship Management) applications to include; Act, Maximizer, GoldMine, Microsoft CRM and the ability to develop customized integration with others.

IVR (Interactive Voice Responce) solutions that autmoate certian processes allowing agents to focus on more coplex customer issues.

SIP (Session Initiation Protocol) Trunks that allow internet based.

The Avaya IP Office is a highly modular system designed to specifically meet the needs of home offices, standalone businesses, and networked branch and head offices for small and midsize businesses. Built on Avaya latest advancements in converged voice and data technology, small to midsized businesses can benefit from many of the advantages sophisticated communications deliver to their operations.

IP Office supports a wide range of telephones but the 5400 series Digital phones and the 5600 series IP phones have been specifically designed to work with IP Office and provide small and midsized businesses with a choice of solutions to meet business efficiency and customer service requirements.

Product Details

The IP Office platform comprises 4 models: IP Office - Small Office Edition, IP406, IP412, and IP Office 500 system. The IP406, IP412, and IP Office 500 systems can have expansion modules added to them to match the requirements of a growing business. Avaya IP Office delivers full voice functionality with a comprehensive set of features. The system can be configured as a voice-only PBX using traditional circuit-switched lines or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks.

The IP Office - Small Office Edition supports a maximum of 28 telephones; the IP406 supports a maximum of 190 telephones; the IP412 supports a maximum of 360 telephones; the IP Office 500 system supports 270 telephones.

IP Office - Small Office Edition

The IP Office - Small Office Edition is a compact platform specifically designed to meet the needs of very small businesses and home offices. In a single unit, it can provide a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless Access Point (WiFi) and VPN tunneling. Voice Compression is included as standard to support IP Extensions or provide IP Trunks back to a head office. Based upon architecture of the Small Office Edition, the unit supports 4 analog telephones, 8 digital telephones, and up to 16 IP telephones. Optionally, the unit also supports a T1/PRI and SIP trunks. There are two units to choose from:

4 Analog trunks, 4 analog extensions, 8 digital stations and 3 VoIP resources

4 Analog trunks, 4 analog extensions, 8 digital stations and 16 VoIP resources

IP406

Supports 6 Expansion Modules providing a combination of up to 190 analog and digital telephones (of the 190, up to 180 telephones can be IP), with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI channels and 90 E1 channels). Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Additionally, SIP trunks are supported. Features include an 8 port Layer 2 switch and an optional 30 channel voice compression module.

IP412 Office

Supports 12 Expansion Modules providing a combination of up to 360 analog, digital, and IP telephones, with capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels or 120 E1 channels). Optionally, SIP trunks are also supported. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module. Features include 2 independently switched LAN ports and optional support for up to 60 voice compression channels.

IP Office 500

Included with IP Office R4.0 Standard Edition, the IP Office 500 system supports up to 32 telephones, with capacity for 16 analog trunks or 4 digital trunks (96 T1/PRI or 120 E1). Optionally, SIP trunks are also supported. With Professional Edition software, the IP Office 500 system supports 8 expansion modules providing for a combination of 270 analog, digital, and IP extensions. Additional analog trunks can be provisioned using the IP400 Analog Trunk 16 module.

The Avaya IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application), to name a few. Additionally, the ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can also be enhanced through simple licensing and to support IP softphones.

Additional applications, such as synchronizing voice mail messages in Microsoft Exchange e-mail InBox for easy message management; scheduling conferences, uploading documents for real-time viewing, and managing audio privileges for conference calls; and agent reporting and PC wallboards for call center environments can be added when needed. The Auto Attendant application enables callers to route their own calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management.

Investment protection is offered through handsets supported by several Avaya platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.